FAQ

40 KS FAQ — answers to your questions

From registration to withdrawal — find answers to all your 40 KS questions in one place.

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We're here for any question you have

The 40 KS FAQ section is specifically designed with the common issues faced by Bangladeshi users in mind.

Registration & Login Support

Get step-by-step guidance on everything from opening an account to resetting your password. If you run into any trouble, check the registration section of the FAQ.

Deposit & Withdrawal Guide

Find out how to deposit and withdraw using bKash, Nagad, Rocket, and all other supported payment methods. Any transaction-related issues you run into can be resolved here.

Bonus & Promotions Questions

Everything you need to know about welcome bonuses, cashback offers, free bets, and VIP rewards — all in one place. Bonus terms explained in plain language.

Account Security

Learn about two-factor authentication, password protection, and session management. Get tips to keep your account secure at all times.

Betting Rules

Get answers to all your betting questions — odds calculation, betting limits, live betting rules, and what happens when a match is cancelled.

App & Technical Support

Find all the answers here for app downloads, installation issues, browser compatibility, and page loading problems.

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Registration & Login

On the registration page Enter your mobile number or email address, set a strong password, and verify with an OTP. The whole process takes just 2 minutes. You'll be eligible for the welcome bonus immediately after registering.

Yes, you must be at least 18 years old to register with 40 KS. A national ID or passport may be required to verify your age during account verification. Accounts found to belong to users under 18 will be permanently closed.

No, only one account per person is allowed. If multiple accounts are detected, all of them will be closed and any balance may be forfeited. Enjoy all the benefits under a single account.

on the login page Click the "Forgot password?" link. Enter your registered mobile number or email address and verify your identity with an OTP. Then set a new password. The entire process takes under 5 minutes.

KYC verification protects your account and helps prevent fraud. You only need to complete it once, before your first withdrawal. Simply upload photos of the front and back of your national ID along with a selfie. Verification is usually completed within 24 hours.
Deposits & Withdrawals

You can deposit at 40 KS via bKash, Nagad, Rocket, DBBL Mobile Banking, and bank transfer. Mobile banking payments are usually credited to your account within 30 seconds to 2 minutes. Credit and debit cards are also accepted.

The minimum deposit at 40 KS is just ৳200 — one of the lowest among any betting platform in Bangladesh. There is no set maximum deposit limit, though additional verification may be required for large transactions.

Mobile Banking (bKash/Nagad/Rocket) withdrawals are typically processed within 15 minutes to 1 hour. Bank transfers may take 1 to 3 business days. First-time withdrawals may take a little longer if KYC verification is not yet complete.

40 KS does not charge any fees for deposits or withdrawals. However, your payment provider (such as bKash or Nagad) may apply their own transaction fees. Please refer to your mobile banking service's terms and conditions for details.

You can cancel a withdrawal request while it is still pending. Go to the Transaction History in your account and click the "Cancel" button next to the pending request. Once processing has begun, cancellation is no longer possible.
Betting Rules

Live Betting lets you place bets while a match is in progress. Odds update in real time based on how the game is unfolding. on the betting page Go to the betting page, click the "Live" tab, select your preferred match, enter your stake, and confirm. Once a bet is placed, it cannot be changed.

If a match is fully cancelled, all stakes placed on that match are refunded. If a match is abandoned mid-way, bets are generally settled based on the result up to a defined point in play. For detailed rules, see Terms & Conditions View.

40 KS uses decimal odds. Winnings = stake × odds. For example, a 100 BDT bet at odds of 2.5 returns 250 BDT if you win (profit of 150 BDT). In live betting, odds change in real time based on how the match is unfolding.

The minimum bet is 10 BDT. The maximum limit varies by event and market. For standard matches, you can bet up to 50,000 BDT. High Roller Higher limits are available for account holders.
Bonuses & Promotions

After registering, the welcome bonus is automatically credited on your first deposit — no promo code needed. A minimum deposit of ৳500 is required to qualify. For full bonus terms and conditions, on the promotions page View.

To withdraw bonus funds, you need to meet a wagering requirement — a set amount you must bet before the bonus can be cashed out. Typically, this is 10 to 20 times the bonus amount. For example, a 100 BDT bonus with a 10x requirement means you need to place 1,000 BDT in bets before withdrawing.

Share your referral link. When a friend registers through that link and makes their first deposit, you earn a bonus — and your friend gets a special offer too. For referral bonus amounts and terms, Latest Promotions The page is kept up to date. Copy your referral link from the account dashboard.

VIP members Enjoy exclusive cashback offers, higher withdrawal limits, a dedicated account manager, priority customer support, and access to exclusive events. VIP tiers are earned through regular betting activity and reaching specific deposit milestones.
Account Security

Go to Account Settings and click the "Security" tab. Enable the "Two-Factor Authentication" option. An OTP will be sent to your mobile number — enter it to confirm. From that point on, an OTP will be required whenever you log in from a new device.

Change your password immediately and log out of all devices. Use the "End All Sessions" option in your account settings, then contact our 24/7 support team. Our security team will investigate and take action promptly.

Yes. Responsible Gaming As part of our responsible gaming policy, you can temporarily suspend your account for 1 week, 1 month, or 6 months. Go to Account Settings > "Self-Exclusion" to access this option. Your account will be automatically unlocked once the period ends.
App & Technical Support

On the download page Go to the download page and choose the Android or iOS version. Android users can download the APK file and install it (you'll need to allow installation from unknown sources). iOS users can install directly via the App Store link. The download is completely free.

On Android, enable "Install from unknown sources" under Settings > Security. Make sure your phone has enough storage space (at least 100MB). Delete the old APK and download a fresh copy. If the issue persists, access the site directly through your mobile browser.

Start by clearing your browser cache and cookies. If you're using a VPN, try disabling it temporarily. Make sure you're on the latest version of Chrome or Firefox. Check your internet connection. If the issue persists, contact our support team with your device and browser details.

40 KS works on all modern browsers: Chrome, Firefox, Safari, Edge, and Opera. Android 8.0+ and iOS 13+ are fully supported. Any modern browser on Windows 10/11 or macOS will work fine. Some features may not be available on older browsers or operating systems.
Need support?

Our 24/7 live support team is always here for you. If you can't find what you need in the FAQ, reach out to us directly.

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